iRepair PC Adelaide T&C’s and Policies (ABN:41008019905)


 

Policy

Introduction

iRepair PC Adelaide regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all iRepair PC Adelaide users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact “The Manager” via email at orders@pcrepairsadelaide.com.au

Collection of Information

In order to use the iRepair PC Adelaide website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by iRepair PC Adelaide is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from iRepair PC Adelaide customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email “The Manager” at orders@pcrepairsadelaide.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing “The Manager” at orders@pcrepairsadelaide.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 Communications

iRepair PC Adelaide uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing “The Manager” at orders@pcrepairsadelaide.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 Third Parties

iRepair PC Adelaide may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

iRepair PC Adelaide does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 Links

Links on the iRepair PC Adelaide site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.pcrepairsadelaide.com.au

Changes to Privacy Policy

 If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

iRepair PC Adelaide Security Policy

iRepair PC Adelaide uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by iRepair PC Adelaide or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by iRepair PC Adelaide.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

Physical Goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Courier within 5 working days; however if goods are unavailable delivery will take a little longer.

We do not deliver to PO Box.

We do not deliver overseas

Combined Physical Goods and Service

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. A “Combined Goods and Service” order will need fitting to your Laptop (or similar) or Desktop Computer within a 4 day window of booking this service. This service can be carried out at our workshop at no additional charge. Or this service can be carried out at your premises for an additional charge being the call out fee.

If you wish to query a delivery please contact “The Manager” via email at orders@pcrepairsadelaide.com.au

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via Courier, Download or Email within 5 working days.

If you wish to query a delivery please contact “The Manager” via email at orders@pcrepairsadelaide.com.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. This will only be a store credit to the same or lesser value of the original purchased item. Please email “The Manager” at orders@pcrepairsadelaide.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit &; therefore advise you take out shipment registration of insurance with your postal carrier. iRepair PC Adelaide will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Terms of Service

Quotation & Assessment Fees

Assessment – iRepair PC Adelaide will charge a standard quotation or assessment fee in order to obtain correct information of your laptop/desktop computer and other devices for the purpose of quoting and obtaining correct replacement parts, completing insurance reports or giving an accurate diagnosis of the fault. This may include some disassembly of the supplied device or software type interrogation. This is non-refundable.

Quotation – A formal written quote either in email or our official quote form is valid for Seven (7) days.

Verbal Quotation – A verbal quote is given as an indication of a rough price as an indication for potential costs if the job is to proceed. A formal quote will be made or price agreed on before the job will go ahead.

Payment Terms

Residential clients will pay for services and or parts before purchased items or repaired items are taken from our premises unless otherwise agreed on.

Business clients will have Seven (7) days to make payment.

If at any point a third party debt collection agency is required, the customer will be liable for any additional fees in iRepair PC Adelaide recovering its costs on that service.

Abandoned Computers, Devices and other parts.

Any Computers, Laptops, Devices or parts that are not collected within Thirty (30) days will be disposed of by manner at our discretion.

Liability

Data Loss – Whilst every effort is made to not lose or damage client collected data/files, from time to time destructive natured viruses and other hardware failures will cause this loss of data. Therefore iRepair PC Adelaide or its staff will not be liable for such losses. It is the customer’s responsibility to have their own data backed up.

Additional Accessories and devices – Additional accessories and devices connected to the faulty equipment are not required by iRepair PC Adelaide unless we deem necessary. Therefore we will take no responsibility for its damage or being misplaced.

Business Services – iRepair PC Adelaide and its staff will not be liable to any customer relating to interruption of business, loss of income/revenue due to downtime of equipment.

Warranty

The following warranties apply. As soon as a problem or fault is noticed iRepair PC Adelaide must be made aware. Any interrogation or manipulation by a third party will void these warranties.

  • 7 days for software repairs.
  • 90 days for specified hardware repairs.
  • 12 months for screen replacements and hard drive replacements.

Software

No unlicensed, illegal versions or not the legitimate owner of the software will be installed by iRepair PC Adelaide or its staff. If the customer requires such software to be installed on the computer or device then license keys must be made available or such software or later version of that software will be purchased.

Onsite services

An adult of eighteen (18) years of age or above must be present where services are carried out onsite. If this is not met then our service will not be carried out. In this case a call out fee will be charged.

This store is still under testing. Online Orders will not be fulfilled. Email/Call us and we can order any of these parts for you manually. Thanks